Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for my sports gear?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for athletes who need their gear sooner.
What is your return policy for equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, certain protective gear cannot be returned once the seal is broken.
Do you offer team discounts or bulk pricing?
Yes! The Vines Supply Co provides special pricing for schools, clubs, and professional teams. Please contact our sales department via the 'Bulk Orders' page for a custom quote.
How do I know which size to order?
Each product page includes a detailed sizing chart specific to that brand. We recommend measuring yourself according to our 'Fit Guide' to ensure optimal performance and comfort.
Are your products covered by a warranty?
Most of our high-performance equipment comes with a 1-year manufacturer warranty against defects in materials and workmanship. Normal wear and tear from competitive play is not covered.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey from our warehouse to your door.